Refund Policy

Refund & Return Policy – Hidden Gadget Shack

At Hidden Gadget Shack, we want you to be satisfied with your purchase. Please review our refund policy below before placing an order.

Return Window

We accept returns within 14 days of delivery. After 14 days, all sales are considered final.

Eligibility for Returns

To qualify for a return, items must be:

• In original condition (unused, undamaged)
• In original packaging with all accessories included
• Accompanied by proof of purchase

Non-Returnable Items

The following items cannot be returned or refunded:

• Digital products, game codes, or downloadable content
• Opened or used gaming headsets, controllers, or electronics (unless defective)
• Clearance or final sale items
• Gift cards

Defective or Damaged Items

If your item arrives defective or damaged, contact us within 7 days of delivery. We will offer:

A replacement, or

We may require photo or video evidence of the issue.

Refund Process

Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be issued to your original payment method within 5–10 business days.